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Job Details

Job Ref: Brookcustec
Job Title: Customer Technical Support Engineer
Date Posted: 03/07/2017
Salary Rate: £32000 - £35000 per annum
Location: Millbrook

Our client is a leading Industry specialist within the Automotive testing sector. They cover all aspects of automotive testing and validation on a independent basis at their prestigious, state of art facility in Bedfordshire.

An exciting opportunity has become available for a Customer Technical Support Engineer to join the Customer Service team. The successful candidate will be responsible for ensuring the Powertrain Group and Commercial Team are working closely together and have a joint understanding of the strategy to provide excellent customer service. In this role, the successful candidate will be required to develop a good technical understanding of the Powertrain Group capabilities and be able to interpret technical enquiries and procedures into commercial offerings which can be understood by both commercial and technical stakeholders.

Role Responsibilities
• Supporting and delivering the quote process from within the Powertrain Group
• Interpretation of customer requirements or procedures
• Collation of technical information to produce quotations
• Increase the percentage of quotations which convert to order book
• Support achieving revenue forecast within the Powertrain Group
• Build coalitions across the business to support the delivery of sales targets
• Provide commercial support to the Powertrain Group
• Provide technical support to the Commercial Team
• Able to act as point of contact for customer technical questions
• Act in accordance with the behaviours for staff at all times

Essential criteria:
Qualifications
• Degree level or equivalent in relevant Engineering discipline.

Experience
• Test Engineering experience in one or more disciplines relevant to the Powertrain Group
• Preferable but, not essential: sales/business development experience within automotive or transport sector

Skills
• Problem solving
• Customer service
• Analytical, using authority and judgement
• Excellent organisational and time management skills

Personal Behaviours
• Flexible
• Team player
• Works well under pressure
• Pragmatic
• Shows initiative
• Amicable

Other
• Flexibility to travel as and when required
• Full UK driving licence
• SC clearance or ability to achieve this
• Willing to undergo a Basic Disclosure (DBS) check

Working Environment: Office

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